Troubleshoot connectivity issues
If your internet connection doesn’t work
• Check your cellular data connection. Swipe down from the top of the screen, tap All
settings > Network & wireless > Cellular & SIM, and check that Data connection is
switched to On .
• Check your Wi-Fi connection. Swipe down from the top of the screen, tap and hold Wi-
Fi, and check that Wi-Fi networking is switched to On and you are connected to a
network.
• Check that battery saver mode is not turned on. Swipe down from the top of the screen,
and tap All settings > System > Battery saver.
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• If you are abroad, check that you have allowed roaming. Swipe down from the top of the
screen, tap All settings > Network & wireless > Cellular & SIM, and check that
Data roaming options is switched to roam. Connecting to the internet when roaming,
especially when abroad, can raise data costs substantially.
• If you have installed new settings from a text message, uninstall the new settings. Tap
Storage > This Device > Apps & games and the new settings item, and tap Uninstall.
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